The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Analyse needs of customer populations.
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Information is sourced through both formal and informal channels according to organisational requirements. Completed |
Evidence:
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Information on issues related to business environment affecting customers is collected and used in assessment. Completed |
Evidence:
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Information is analysed and interpreted to identify and assess customer needs, expectations and satisfaction levels. Completed |
Evidence:
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Decisions about matching of services and customer needs are based on up-to-date information. Completed |
Evidence:
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Plan and develop customer service.
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Plans are developed to meet customer needs and deliver improved customer service. Completed |
Evidence:
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Specific aspects of products and services and their delivery are modified as needed to meet changing customer service requirements. Completed |
Evidence:
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Competitive comparisons are analysed and evaluated as input into planning process. Completed |
Evidence:
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Customer service provisions are established through detailed and structured market research and analysis. Completed |
Evidence:
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Changes to customer service are within organisational capability, including policies and budgetary framework and procedural and legislative requirements. Completed |
Evidence:
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Evaluate customer service relationship.
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Information that measures level of customer satisfaction with its products and services is obtained. Completed |
Evidence:
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Information on how organisation compares with competition and best practice is analysed and evaluated. Completed |
Evidence:
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Appropriate initiatives are implemented or actioned. Completed |
Evidence:
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